Məxfilik Müqaviləsi

PRIVACY AND SECURITY POLICY

All services provided in our store belong to and are operated by our company, AR-MA TEKSTİL SAN.VE TİC.LTD.ŞTİ., registered at the address MUSTAFA KEMAL PAŞA MAH MAREŞAL CADDESİ HİLAL SOKAK No: 56/A Avcılar / İstanbul.

Our company may collect personal data for various purposes. Below you can find details on how and in what manner the collected personal data are obtained, and how these data are protected.

By filling out various forms and surveys on our website or during membership registration, members provide certain personal information (such as name, surname, company information, telephone number, address, or e-mail address) which is naturally collected by our store as required for business processes.

From time to time, our company may send information to its customers and members regarding campaigns, new products, and promotional offers. Members can make their choices about receiving such information during registration, and may later change these preferences in the account settings section after logging in, or by clicking the relevant link in the notification message.

During the approval process conducted via our website or e-mail, personal data transmitted electronically by our members will not be disclosed to third parties except for the purposes and scope specified in the “User Agreement” signed with our members.

To identify system-related issues and resolve possible disputes or problems related to the services provided, our company records and may use the IP address of members. IP addresses can also be used to generally identify users and to collect comprehensive demographic data.

Our company may use the information requested, either directly or in cooperation with third parties, for the purpose of direct marketing outside the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact the user when necessary. The data requested by our company, the information provided by the user, or details about transactions carried out through our store may be used by our company and its partners for various statistical evaluations, database creation, and market research — without disclosing the members’ identities — beyond the purposes and scope specified in the “Membership Agreement.”

Our company strictly undertakes to keep confidential information private, to consider this as a duty of confidentiality, and to take all necessary measures and exercise due care to prevent such information from entering the public domain, being used without authorization, or disclosed to a third party, in order to ensure and maintain confidentiality.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our websites. Credit card information is never stored in our systems.

When you begin a transaction, you can verify that you are on a secure website by checking for a key or lock symbol in the lower corner of your browser. This indicates that you are on a secure internet page and that your information is encrypted and protected. These details are only used during the sales process and in accordance with your instructions.
Credit card information used during online shopping is independently encrypted with 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card is approved, shopping continues. Since card details cannot be viewed or recorded by us, it is impossible for third parties to obtain such information.

For online credit card orders, the reliability of payment/billing/shipping address information is checked by our company against credit card fraud. Therefore, for first-time customers, the accuracy of financial and address/phone information must be verified before the order can proceed. For this purpose, the customer or the relevant bank may be contacted if necessary.

Only you can access and modify all information you provide during registration. If you protect your login credentials securely, it is impossible for others to access or change your personal data. For this reason, all membership procedures are carried out within a 128-bit SSL security area, which is an unbreakable international encryption standard.

Websites that display a customer service line and clearly state their physical address and phone numbers are preferred today. This allows you to obtain detailed information and verify the reliability of the company providing the online shopping service.

Note: We recommend that you ensure the company’s full address and contact information are listed on the online store. Before shopping, record these details and, if in doubt, call to verify.
All online stores belonging to our company include full company details and physical location information.

MAIL ORDER CREDIT CARD SECURITY

Credit card and identity information sent to us via mail order will be stored by our company in accordance with confidentiality principles. These details are kept for 60 days to address any potential disputes with the bank regarding unauthorized credit card charges, and then destroyed.
Since you can contest any unauthorized charge to your card with your bank, this method carries no financial risk beyond the approved amount indicated on the mail order form you send us.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other websites within its domain. Our company bears no responsibility for the privacy practices or content of such linked websites. Advertisements published on our site are distributed to users through our advertising partners.
The principles of this Privacy Policy apply only to our store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In certain limited cases, our company may disclose user information to third parties, beyond the provisions of this Privacy Policy. These cases include:

1. Compliance with legal obligations imposed by laws, decrees, regulations, or other enforceable legal rules issued by competent authorities;

2. To fulfill and enforce the provisions of the “Membership Agreement” or other contracts made with users;

3. When information is requested by duly authorized administrative or judicial authorities as part of a legal investigation or inquiry;

4. When it is necessary to provide information to protect users’ rights or safety.

E-MAIL SECURITY

Never include your credit card number or passwords in e-mails sent to our Customer Service regarding any order. Information contained in e-mails may be viewed by third parties, and our company cannot guarantee the security of information transmitted via e-mail.

BROWSER COOKIES

Our company may obtain information about users visiting our store and their website usage through technical communication files (cookies). These small text files are sent by a website to the user’s browser and stored in the main memory. Cookies make Internet usage easier by storing site preferences and status information.

Cookies help gather statistical data such as how many people visit the site, how often, for what purpose, and for how long they stay, and assist in generating dynamic advertisements and content customized for users. Cookies are not designed to retrieve data from your main memory or e-mail or any other personal information. Most browsers are initially set to accept cookies, but users can modify browser settings to reject cookies or to receive a warning before a cookie is stored.

Our company reserves the right to modify the provisions of this Privacy Policy at any time by publishing them on the website or sending them via e-mail. Changes take effect on the date they are published.

For any questions or suggestions regarding our privacy policy, you can send an e-mail to info@ar-ma.com.tr. You can reach our company via the contact information below:

Company Title: AR-MA TEKSTİL SAN. VE TİC. LTD. ŞTİ.
Address: Mustafa Kemal Paşa Mah. Mareşal Cd. Hilal Sok. No: 56/A Avcılar / İstanbul
E-mail:info@ar-ma.com.tr
Phone: +90 (212) 423 51 90